Attention to detail

I don’t often write blog posts on here, I generally keep my opinions away from the site other than in the odd comment here or there.

Today I am going to make an exception to my rule and ask why do Stoke-on-Trent City Council seem to have such a lack of attention to detail?

Earlier I published a piece on the consultation for bus re-routing in Hanley. The re-routing needs to be carried out to allow the new bus station to operate.

I have an issue with the way the documents are presented, when you click on the links to view the proposed inbound or outbound bus routes, the maps are presented to you sideways. Why? It takes literally seconds to rotate the files before they are uploaded.

I’m lucky that I am a reasonably technically competent person so for me to rotate the files so I can read them is not a big problem, but a lot of people have little or no technical skills when it comes to computers or the Internet and could struggle trying to do this. More importantly why should I or anyone have to rotate files so we can read them? I don’t think that it is an unreasonable expectation for documents to be orientated the right way on the council website.

Who actually checks the content once it has been published? Every time I publish content on here or on other sites I run, I immediately go and look at it on the site, just to check it and make sure that everything looks and works as it should.

I’m pretty sure that the City Council don’t plan to make things difficult for us to read, I think it is just a lack of attention to detail.

Now while I am talking attention to detail, have a look at the Proposed Traffic Management Measures map that is part of the consultation.

 

Attention to detail isn’t an issue here, everything is detailed, even things that won’t change, all on one map. This cacophony of colour covers every detail of the changes that are proposed to the roads in the city centre, but you can’t see the road names because they have been obliterated by the addition of various coloured arrows and markings.

Bizarrely whoever created the map saw fit to add large black arrows on all one way streets that remain unchanged. Surely the standard implication on a map such as this is, everything is the same unless we tell you otherwise? So why add all this extra confusing detail that isn’t needed, maybe a note on the map stating that, all one way streets will remain the same unless otherwise noted, but I see no need to make this important map even more difficult to read.

Why not make a simple interactive map on-line that shows what the changes are rather than just producing a flat PDF? Someone with half an hour or so to spare could make something like the one below.


View Hanley Proposed Traffic Management in a larger map

The hardest part of creating this map was trying to work out what the actual roads were on the council map! This isn’t perfect by any stretch of the imagination and I’m sure it could be done a lot more elegantly but it proves a point and shows all the proposed changes.

The regeneration of Hanley as the ‘city centre’ for Stoke-on-Trent and the badly named City Sentral development is allegedly going to put us in the top 5 shopping cities in the UK I heard a few weeks ago. Well if this is the case then we need to be in the top 5 with everything else as well to support it, administration included.

200 years ago Stoke-on-Trent was at the forefront of the industrial revolution & manufacturing, world leaders in ceramics and known across the globe, now we can’t even get a PDF the right way around. Can you imagine Josiah Wedgwood allowing something to go out of his factory with the decoration on sideways?

Whinging about a couple of PDF’s that are not rotated may seem a bit petty, but I think the lack of attention to detail and the, that’ll do attitude, puts us in a bad light. When you see little things like those PDFs or the City Farm Tender document (remember that gem?), it makes you wonder why are we over looked for investment, why don’t we succeed with the bids we put in, is it the lack of attention to detail in the bid documents and presentations?

I want Stoke-on-Trent to improve, I want it to succeed, I want the council to be better. 

We deserve better.